TRAVEL. COVID-19. FLU.
Let’s get vaccinated
Frequently Asked Questions
Here are some questions we are frequently asked – if your question cannot be answered please contact us on 01224 555 333 or email Gram.VaccineEnquiries@nhs.scot
General Questions
How will I know I am eligible for a vaccination?
You will be informed if you are eligible for a vaccine by letter, email or text message. You may be given an appointment or asked to call our local call centre and make an appointment.
You can update your preferred method of contact for COVID & flu vaccination by calling the national helpline on 0800 030 8013
It is important that your address is kept up to date with your GP.
Where will my appointment be?
Vaccination Centres have been set up across Grampian. Please visit our Vaccination Centres page to find out more. If you have received a timed appointment your letter will tell you which vaccination centre to attend.
What facilities are available at vaccination centres?
The following facilities are available at NHS Grampian vaccination centres;
- Portable hearing loops
- A quiet space/room
- All sites are wheelchair accessible
- All sites have access to language line
Is there car parking available at the centres?
The vaccination centres are being held at a range of community venues across Grampian. Car parking will be available near or at the location. Please check in advance when your appointment is allocated for local parking capacity and arrangements.
Please note, some City Centre Clinics will have a car park charge.
I have mobility issues; will I be able to access the centre?
All vaccination clinics are accessible to those with mobility issues.
Can I book or change an appointment?
You will be informed if you are eligible for a vaccine by letter, email or text message.
You may be given an appointment or asked to call and make an appointment.
If your allocated appointment time / venue is not suitable please call the relevant number below to discuss a change
For flu & COVID please contact 0800 030 8013
For all other vaccinations please call 01224 555 333
Can I just turn up at a vaccination clinic to get my vaccination?
All vaccinations are by appointment only, so please don’t turn up unless you have an appointment.
If you have any queries regarding your vaccination, please call our local call centre on 01224 555 333
Can I opt-out of vaccinations?
You can opt out of adult routine vaccination programmes – Shingles, Pneumococcal and RSV. Details on how to opt-out can be found on your appointment letter.
You will need to opt-out of each individual programme. Should your eligibility for a vaccination change during the opt-out period (due to age or illness) you will be invited for a new appointment.
Will the main NHS Grampian switchboard be able to direct my call to the booking number or make me an appointment?
No. Do not call the main NHS Grampian switchboard as they will not be able to make an appointment for you or change your appointment, and you may also prevent other urgent calls getting through.
Please phone the number on your appointment letter or go online if you need to make any changes to a COVID or flu appointment.
What if English is not my first language?
Language Line is available at all vaccination appointments. This is a telephone-based interpretation service which gives staff access to expert interpreters, on the telephone, for over 170 different languages.
If you require language line, advance notice is preferred, please contact our local contact centre on 01224 555 333
Where can I find information about all vaccines in alternative languages / formats?
NHS Inform has leaflets in alternative formats and languages. Please follow the link and select the vaccination to view a list of alternative formats available.
What languages / formats are available for the COVID-19 & flu information leaflet?
The COVID-19 Booster information leaflets are available in British Sign Language (BSL), audio, other languages, Easy Read and large print formats.
Should I contact my local GP practice for my appointment?
No. Do not call your GP as they will not be able to make an appointment for you, and you may also prevent other urgent calls being able to get through.
Please phone the number on your appointment letter or go online if you need to make any changes to you COVID & flu appointment.
If I am not feeling well or have any of the COVID-19 symptoms, what should I do?
If you are generally feeling unwell, have a temperature, persistent cough or loss of taste and smell before your vaccination, please contact to reschedule your appointment by calling the relevant number below.
Please do not attend your appointment until you are fully recovered
For flu & covid please contact 0800 030 8013 or go online to change your appointment.
For all other vaccinations please call 01224 555 333
Should I wear a face covering?
Face coverings are no longer required, but if you feel more comfortable wearing you may do so.
Can I bring someone with me to my appointment?
If you require assistance at an appointment, you may bring someone to support you with this. You can also bring young children with you if you don’t have childcare options.
When should I arrive for my appointment?
Please arrive for your appointment on time and not more than 10 minutes early. If you arrive too early for your appointment you may be asked to wait until your allocated appointment time.
Our appointment process helps to prevent queues forming.
What should I wear to my appointment?
Please dress for the weather as you may be required to wait outside for a short period before you can enter the venue. If you can, wear loose sleeved or short sleeved clothing under your outerwear that will allow the vaccinators to administer the vaccine more efficiently.
Can I get my vaccination history?
Your GP holds all your vaccination information in your medical records, and you can request a copy of your vaccination record from your GP.
If you want to access the NHS Grampian Travel Health service, please request your vaccination history from your GP prior to you completing the online Travel health assessment form.
How do I access the NHS Travel Health Service?
To access the Travel Health service please go to the following page where you will be guided through the process. Prior to sending the assessment form, please ensure you have requested your vaccination history from your GP and include it with the form.
NHS Grampian Travel Health service; Travel Vaccination | Vax Grampian
About the Vaccines
Can I request a specific vaccine?
It is not possible to request a specific vaccine. We administer the different vaccines based on national guidance and if a particular vaccine is not suitable for your age cohort, then you will be vaccinated with an alternative. There is a detailed checklist and consent process undertaken by our vaccinators, which will determine if you should have a specific vaccine based on clinical need. Please do not contact the national call centre to request a specific vaccine as your request may not be accommodated.
I’ve already had COVID-19, do I need to get further vaccinations?
Yes. Even if you’ve already had COVID-19, you could still get the vaccine again. Further doses of the vaccination will reduce your risk of getting COVD-19 again and can reduce how serious the symptoms will be.
Are there any side effects to the vaccines?
Some people may experience side effects after vaccination. These are usually mild and short lasting, and may include:
- tenderness, swelling and/or redness at the injection site
- headache, muscle ache
- feeling tired
- fever (temperature above 37.8°C).
The vaccinator will inform you of possible side effects, and further information is available in the leaflet given at your appointment, this includes how to report adverse events.
If you are experiencing any of the symptoms above, Paracetamol can be taken. Make sure you take Paracetamol as directed on the label or leaflet
Should I tell someone if I’m having side effects?
If you have any concerns about your health please contact your GP, or NHS 24 on 111. As with all vaccines, you can report suspected side effects through the Yellow Card Scheme. You can also call the Yellow Card hotline on 0800 731 6789. This hotline is available Monday to Friday, 9am–5pm.
I have a latex allergy, can I still be vaccinated?
Some vaccines may contain latex. It is important you discuss this with your vaccinator who will be able to identify any issues. If an individual has a history of severe (i.e. anaphylactic) allergy to latex, vaccination staff will be able to discuss this with you. The majority of vaccines used in our programmes are latex free.
I am on antibiotics can I still be vaccinated?
Yes. Being on antibiotics is not a reason to withhold vaccination. However, if you are clinically unwell you should hold off being vaccinated until you feel better.
I'm pregnant/ breastfeeding, can I get the vaccines?
Vaccination is the best way to protect pregnant women and their babies against the known risks in pregnancy.
If you’re pregnant during the flu season (October to March) then you should have the flu vaccine as early as you can during pregnancy. The vaccine helps protect you and your developing baby against flu during your pregnancy and for at least three months after birth.
For the latest guidance on pregnancy, breastfeeding and the vaccines visit NHS Inform.
Record of Vaccination
How do I get a record of my vaccinations?
Your GP holds your full vaccination record, please contact them to request a copy of your vaccination history.
If you are planning to move or study abroad, please contact your GP prior to this to ensure you have a record of your full vaccination. Vaccination information can also be found in your childhood red book.
The NHS Scotland COVID Status app has now closed. You can still download a PDF copy of your COVID status online.
If you can’t download a copy, you can phone the national vaccination helpline on 0800 030 8013. The helpline is open from 9am to 6pm Monday to Friday, 9am to 1pm on Saturday and closed on Sunday. Further information can be found on NHS Inform
I have moved abroad and would like my vaccination history
Your GP holds your full record of vaccinations in your GP medical record. If you have moved before requesting this information you will need to contact your most recent GP to request this information.
My vaccination record is incorrect
If any data on your Vaccination Status Record is incorrect, you should phone the national vaccination helpline on 0800 030 8013. The helpline can only resolve issues in relation to vaccinations administered in Scotland.
For any other vaccinations please discuss with your GP.
I received one dose of a coronavirus vaccine internationally (outside of the Common Travel Area), and one in Scotland. How do I get a record of my vaccination?
You can receive your vaccination status if you’ve only received either your first or second dose in Scotland. You can do this through the normal process:
- downloading a PDF online
- phoning the COVID Status Helpline
You’ll need to request proof of vaccination for your other dose from the international country you were vaccinated in.
If you’re a resident in Scotland and have been vaccinated in an approved country, you can have your COVID Status updated to include this information.
I am a Scottish resident but I received one of my coronavirus vaccines elsewhere in the Common Travel Area (other parts of the UK and Ireland, including Channel Islands and Isle of Man) How do I get a record of this vaccination?
Contact
Scottish Vaccination Helpline
The helpline is open Monday to Friday 9.00am to 6.00pm and Saturday 9am to 1pm. It is closed on Sundays.
NHS Inform have set up a free helpline, 0800 030 8013, to help with:
- Book or amend an appointment
- Any general advice on coronavirus or the flu vaccine
If you need help with your COVID vaccination status, please call 0800 030 8013 between 10am and 6pm.