Frequently Asked Questions

Accessible information in alternative formats

Flu Information

The Flu vaccine information leaflets are available in British Sign Language (BSL), audio, other languages, Easy Read and large print formats.

Winter Vaccine Information Leaflets

Language Line is available at all vaccination appointments. This is a telephone-based interpretation service which gives staff access to expert interpreters, on the telephone, in 60-90 seconds, for over 170 different languages.

Also available:

  • Portable hearing loops
  • A quiet space/room
  • All sites are wheelchair accessible
  • All sites have access to language line
COVID-19 Information

The COVID-19 vaccine information leaflets are available in British Sign Language (BSL), audio, other languages, Easy Read and large print formats.

Coronavirus (COVID-19) vaccine leaflets | The coronavirus (COVID-19) vaccine (nhsinform.scot)

Language Line is available at all vaccination appointments. This is a telephone-based interpretation service which gives staff access to expert interpreters, on the telephone, in 60-90 seconds, for over 170 different languages.

Also available:

  • Portable hearing loops
  • A quiet space/room
  • All sites are wheelchair accessible
  • All sites have access to language line

Accessible Information in Alternative Formats
Getting your COVID-19 Vaccination – English
Obtendo sua Vacinação COVID-19 – Português
Skiepijimas nuo COVID-19 – Lietuvių
Zaszczepienie się na COVID-19 – Polski
Obținerea de vaccinare împotriva COVID-19- Română
Получение прививки от COVID-19 – Русский

British Sign Language (BSL)
Coronavirus (COVID-19) vaccine | Translations (nhsinform.scot)

Audio
Coronavirus (COVID-19) vaccine | Translations (nhsinform.scot)

Easy Read Guide
Download our easy to read guide

Flu & COVID-19 Appointments

What is a coadministration appointment?

This is an opportunity to get your flu vaccination and COVID-19 vaccination provided you are eligible to receive them at the same time.

How do I book an appointment?

Please visit our eligible groups page for all information on who will be invited for vaccinations and if you are able to book.

Can I just turn up at a vaccination clinic to get my flu jab?

All flu vaccination is by appointment only, so please don’t turn up unless you have an appointment.

I have received my letter and can't attend my appointment, what do I do?

Please follow the contact details information provided in the appointment letter or reschedule online at or call 0800 030 8013 to rearrange.

I have not received my letter, but I always get my flu vaccination?

Visit our eligible groups page for information on how and when you will get your flu vaccination appointment.

Will the main NHS Grampian switchboard be able to direct my call to the booking number or make me an appointment?

No. Do not call the main NHS Grampian switchboard as they will not be able to make an appointment for you or change your appointment and you may also prevent other urgent calls getting through. Please phone the number on your appointment letter, 0800 030 8013, or go online if you need to make any changes.

Should I contact my local GP practice for my appointment?

No. Do not call your GP as they will not be able to make an appointment for you or provide your vaccine certificate and you may also prevent other urgent calls being able to get through. Please phone the number on your appointment letter, 0800 030 8013, or go online if you need to make any changes.

If I am not feeling well or have any of the COVID-19 symptoms what should I do?

If you have a temperature, persistent cough or loss of taste and smell before your vaccination, please reschedule your appointment by going online or calling  0800 030 8013. Please do not attend your appointment.

Where will my appointment be?

Vaccination Centres have been set up across Grampian. Please visit our Vaccination Centres page to find out more.

Is there car parking available at the centres?

The vaccination centres are being held at a range of community venues across Grampian. Car parking will be available near or at the location. Please check in advance when your appointment is allocated for local parking capacity and arrangements.

Please note, some City Centre Clinics will have a car park charge

I have mobility issues; will I be able to access the centre?

All vaccination clinics are accessible to those with mobility issues.

Should I wear a face covering?

Yes, a flu repellent surgical masks will be offered at each clinic. Please wear a mask unless you are exempt.

Can I bring someone with me to my appointment?

In all cases you should attend appointments alone unless you require the assistance of a carer or are accompanying a young person. You can also bring young children with you if you don’t have childcare options.

When should I arrive for my appointment?

Please arrive on time for your appointment and not too early. If you arrive too early for your appointment you may be asked to queue outside.

What should I wear to my appointment?

Please dress for the weather as you may be required to wait outside for a short period before you can enter the venue. If you can, wear loose-sleeved or short sleeved clothing under your outerwear that will help the vaccinators administer the vaccine more efficiently.

About the Vaccines

Can I request a specific vaccine?

It is not possible to request a specific vaccine.  We administer the different vaccines based on national guidance and if a particular vaccine is not suitable for your age cohort, then you will be vaccinated with an alternative. There is a detailed checklist and consent process undertaken by our vaccinators, which will determine if you should have a specific vaccine based on clinical need. Please do not contact the national call centre to request a specific vaccine as your request may not be accommodated.

Does the vaccine protect against all strains of influenza?

No, but every effort is made to match the flu vaccine to those strains expected to be circulating in the UK.

What if I’m ill when I’m due to receive my vaccination?

If you or a member of your household displays any symptoms of COVID-19 such as a new continuous cough, fever of over 37.8°C or loss of sense of taste or smell, please do not attend this appointment. Instead, rearrange the appointment for 4 weeks after the date you were tested to get any dose of the vaccine.

Please contact the telephone number provided in your appointment letter, go online or call 0800 030 8013 to rearrange your appointment.

I’ve already had COVID-19, do I need to get further vaccinations?

Yes. Even if you’ve already had COVID-19, you could still get it again. Further doses of the vaccination will reduce your risk of getting COVD-19 again and can reduce how serious the symptoms will be.

If you have recently tested positive for COVID-19 – even if you have no symptoms – you should wait until four weeks after the date you were tested to get the vaccine. If your appointment falls in the isolation period, then follow the instructions on your appointment letter to rearrange.

I caught flu after I had the flu vaccine so I’m not getting it again.

It is impossible to catch flu from the flu vaccine. As it can take up to 14 days for the vaccine to become effective it is much more likely that you were incubating an infection around the same time.

Are there any side effects to the vaccines?

Some people may experience side effects after the  COVID-19 vaccine. These are usually mild and may include:

  • tenderness, swelling and/or redness at the injection site
  • headache, muscle ache
  • feeling tired
  • fever (temperature above 37.8°C).

A less common side effect is swelling of the glands.This starts a few days after the vaccine and may last for up to two weeks. This is to be expected and is a sign of the immune system responding to the vaccine.

Check the post vaccination information leaflet you were given at your appointment for more information, including how to report adverse events.

If you feel uncomfortable, take Paracetamol. Make sure you take Paracetamol as directed on the label or leaflet

Most people will have no side effects with the flu vaccine, but if you do these can include slight raised temperature, muscle aches or a sore arm where the needle went in. Tips to help include moving your arm regularly.

Should I tell someone if I’m having side effects?

As with all vaccines, you can report suspected side effects through the Yellow Card Scheme.

You can also call the Yellow Card hotline on 0800 731 6789. This hotline is available Monday to Friday, 9am–5pm.

If you have any concerns about your health please contact your GP, or NHS 24 on 111.

I have a latex allergy, can I still be vaccinated?

The Seqirus vaccines (Flucelvax Tetra QIVc and aTIV) all contain latex in the needle shield. Although the risk appears low, these vaccines should not be used in a patient with a history of anaphylaxis or severe reaction to latex.

 

QIVc is currently being used in adults who have an underlying medical condition (licenced from 9 years up) and aTIV is currently being used in patients aged 65 years plus cohorts.

I am on antibiotics can I still be vaccinated?

Yes. Being on antibiotics is not a reason to withhold vaccination. However, if you are clinically unwell you should hold off being vaccinated until you feel better.

I have an egg allergy, should I still be vaccinated against flu?

It’s important that you tell the person giving you your vaccine if you have an anaphylactic allergy to eggs or to a previous dose of flu vaccine.

If you’re affected, please speak to your health professional for advice. An egg-free vaccine is available.

I'm pregnant/ breastfeeding, can I get the vaccines?

The coronavirus vaccine is strongly recommended in pregnancy. Vaccination is the best way to protect pregnant women and their babies against the known risks of coronavirus in pregnancy. You and your unborn baby cannot catch coronavirus from the vaccine.

If you’re pregnant during the flu season (October to March) then you should have the flu vaccine as early as you can during pregnancy. The vaccine helps protect you and your developing baby against flu during your pregnancy and for at least three months after birth.

For the latest guidance on pregnancy, breastfeeding and the vaccines visit NHS Inform.

Record of COVID-19 Vaccination

How do I get a record of my vaccinations?

You can request a printed copy of your vaccination status online at https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status or by phoning the COVID-19 Status Helpline on 0808 196 8565. The helpline is open every day from 10.00am to 6.00pm.

My vaccination record is incorrect

If any data on your Vaccination Status Record is incorrect, you should phone the COVID Status Helpline on 0808 196 8565. The helpline can only resolve issues in relation to vaccinations administered in Scotland.

You do not need middle name(s) for status reports or international travel. If your address on your status is out of date you can still use it for international travel, providing your name and date of birth are correct

I received one dose of a coronavirus vaccine internationally (outside of the Common Travel Area), and one in Scotland. How do I get a record of my vaccination?

You can receive your vaccination status if you’ve only received either your first or second dose in Scotland. You can do this through the normal process:

  • downloading a PDF online
  • phoning the COVID Status Helpline

You’ll need to request proof of vaccination for your other dose from the international country you were vaccinated in.

NHS Scotland are working towards a technical solution for this and they’ll update you soon.

This is a temporary process and NHS Scotland are working with colleagues in some international countries to create a system that will allow them to connect your information

I am a Scottish resident but I received one of my coronavirus vaccines elsewhere in the Common Travel Area (other parts of the UK and Ireland, including Channel Islands and Isle of Man) How do I get a record of this vaccination?
I received both doses of a coronavirus vaccine internationally. How do I get a record of my vaccination?

You require proof of your vaccination from the country where it was administered.

Contact

Scottish Vaccination Helpline

The centre is open from 8.00am to 8.00pm each day.

NHS Inform have set up a free helpline, 0800 030 8013, to help with:

  • Book or amend an appointment
  • Any general advice on coronavirus or the flu vaccine

If you need help with your COVID vaccination status, please call 0808 196 8565 between 10am and 6pm.